Work

Share of wallet in retailing: the effects of customer satisfaction, loyalty cards and shopper characteristics

Year: 2003

Type: article

Study design: Observational Study

Source: Journal of Retailing

DOI: 10.1016/s0022-4359(03)00008-3

Author: Anne W. Mägi

Institution: University of Florida

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1997335181

FWCI: 23.61

Cites: 29

Cited by: 555

Related to: 10