Work

Mediation effect of customer satisfaction on the relationships between service quality and customer loyalty in the Nigerian foods and beverages industry: Sobel test approach

Year: 2013

Type: article

Study design: Observational Study

Source: International Journal of Management Science and Engineering Management

DOI: 10.1080/17509653.2013.812337

Authors: Abdullahi Hassan Gorondutse, Haim Hilman

Institution: Universiti Utara Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1997407009

FWCI: 3.433

Cites: 76

Cited by: 47

Related to: 10