Work

Measuring E-Service Quality for Online Travel Agencies

Year: 2010

Type: article

Study design: Observational Study

Source: Journal of Travel & Tourism Marketing

DOI: 10.1080/10548401003744743

Authors: Nelson Kee Fu Tsang, Michael T. H. Lai, Rob Law

Institution: Hong Kong Polytechnic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1997466440

FWCI: 10.06

Cites: 62

Cited by: 161

Related to: 10