What Do Young Intellectuals Look For in a Bank? An Empirical Analysis of Attribute Importance in Retail Bank Selection
Year: 2011
Type: article
Study design: Observational Study
Abstract: Normal 0 21 false false false MS X-NONE X-NONE MicrosoftInternetExplorer4 This study attempts to quantify the selection criteria used by university students in the process of selecting a bank to patronize. A quantitative methodology, using responses given by 482 Malaysia’s undergraduates, is employed in the analysis. Friedman’s nonparametric test for rank position and significance was performed to determine respondent’s preferences and to see if the differences were significant. Results of the study suggest that students appear to be very concerned about the security aspects, ATM service and financial benefits when selecting a bank. Factors such as locational convenience and recommendation, which proved to be influential in previous studies, are no longer given with such importance.
Source: Journal of Management Research
DOI: 10.5296/jmr.v3i2.701
Institution: Universiti Malaysia Terengganu
Language: English
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W1997597427