Work

Distrust, uncertainties and disconfirmed expectations in supplier-customer relationships

Year: 1993

Type: article

Source: International Business Review

DOI: 10.1016/0969-5931(93)90014-n

Author: Laurids Hedaa

Institution: Copenhagen Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1998032837

FWCI: 0.659

Cites: 28

Cited by: 43

Related to: 10