Work

Retail store loyalty: a comparison of two customer segments

Year: 2009

Type: article

Study design: Observational Study

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/09590550910956223

Authors: Ugur Yavas, Emin Babakus

Institutions: East Tennessee State University, University of Memphis

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1998062543

FWCI: 6.501

Cites: 71

Cited by: 44

Related to: 10