Work

A framework of customer complaint handling system

Year: 2010

Type: conference-paper

Source: International Conference on Service Systems and Service Management

DOI: 10.1109/icsssm.2010.5530119

Authors: Amy J. C. Trappey, Ching-Hung Lee, Wen-Pin Chen, Charles V. Trappey

Institutions: National Taipei University of Technology, National Tsing Hua University, National Yang Ming Chiao Tung University

Language: English

Topic: Business Process Modeling and Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1998290195

FWCI: 2.546

Cites: 7

Cited by: 26

Related to: 10