Work

Internal customer: by design or by default

Year: 2003

Type: article

Source: European Journal of Marketing

DOI: 10.1108/03090560310486988

Author: Peter Mudie

Institution: Edinburgh Napier University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1998336608

FWCI: 3.567

Cites: 39

Cited by: 73

Related to: 10