Work

The validation of the generic service quality dimensions: an alternative approach

Year: 2001

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/s0969-6989(00)00037-0

Author: Yuksel Ekinci

Institution: University of Surrey

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1998511655

FWCI: 3.078

Cites: 62

Cited by: 69

Related to: 10