Work

An Examination Of The Servqual Dimensions Using The Guttman Scaling Procedure

Year: 2003

Type: article

Source: Journal of Hospitality & Tourism Research

DOI: 10.1177/1096348002238878

Authors: Tae-Hwan Yoon, Yuksel Ekinci

Institution: University of Surrey

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1998561133

FWCI: 3.577

Cites: 38

Cited by: 30

Related to: 10