Work

Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale

Year: 2010

Type: article

Study design: Observational Study

Source: Managing Service Quality

DOI: 10.1108/09604521011011630

Authors: Nelson Barber, Joseph M. Scarcelli

Institutions: University of New Hampshire, Niagara University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1998671063

FWCI: 8.819

Cites: 49

Cited by: 143

Related to: 10