Work

Social Identity and the Service-Profit Chain

Year: 2009

Type: article

Source: Journal of Marketing

DOI: 10.1509/jmkg.73.2.38

Authors: Christian Homburg, Jan Wieseke, Wayne D. Hoyer

Institutions: The University of Melbourne, University of Mannheim, Ruhr University Bochum, The University of Texas at Austin

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W1998751590

FWCI: 51.39

Cites: 134

Cited by: 667

Related to: 10