Work

Collaring the Cheshire Cat’: Studying Customers' Services Experience through Metaphor

Year: 1996

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069600000039

Authors: Cathy Goodwin, Stephen J. Grove, Raymond P. Fisk

Institutions: Pennsylvania State University, Clemson University, LSU New Orleans

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1998907726

FWCI: 2.4

Cites: 68

Cited by: 17

Related to: 10