Work

Consumers' complaint behaviour. Taxonomy, typology and determinants: Towards a unified ontology

Year: 2003

Type: article

Source: Journal of Database Marketing & Customer Strategy Management

DOI: 10.1057/palgrave.dbm.3240206

Author: Dominique Crié

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W1999000293

FWCI: 4.293

Cites: 55

Cited by: 170

Related to: 10