Work

Managerial choice and performance in service management—a comparison of private sector organizations with further education colleges

Year: 2004

Type: article

Source: Journal of Operations Management

DOI: 10.1016/j.jom.2004.07.005

Authors: Chris Voss, Nikos Tsikriktsis, Benjamin Funk, David Yarrow, Jane Owen

Institutions: London Business School, Northumbria University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2000226374

FWCI: 5.777

Cites: 67

Cited by: 85

Related to: 10