Work

The effect of justice in the history of loyalty: A study in failure recovery in the retail context

Year: 2015

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2015.03.003

Authors: Evandro Luiz Lopes, Marcos Antonio da Silva

Institutions: Universidade Nove de Julho, Universidade Federal de São Paulo

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2000284307

FWCI: 5.148

Cites: 56

Cited by: 28

Related to: 10