Work

The impact of service encounter quality in service evaluation: evidence from a business‐to‐business context

Year: 2010

Type: article

Study design: Observational Study

Source: Journal of Business and Industrial Marketing

DOI: 10.1108/08858621011058106

Author: Chanaka Jayawardhena

Institution: Loughborough University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2000293173

FWCI: 10.06

Cites: 116

Cited by: 68

Related to: 10