Work

The Social Psychology of Service Interactions

Year: 1999

Type: article

Source: Journal of Social Issues

DOI: 10.1111/0022-4537.00136

Author: Barbara A. Gutek

Institution: University of Arizona

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2000424036

FWCI: 0.802

Cites: 12

Cited by: 47

Related to: 10