Work

Practical scheduling for call center operations

Year: 2010

Type: article

Source: Omega

DOI: 10.1016/j.omega.2010.12.001

Author: Dennis C. Dietz

Language: English

Topic: Scheduling and Timetabling Solutions

Subfield: Management Science and Operations Research

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2000440014

FWCI: 2.18

Cites: 30

Cited by: 42

Related to: 10