Work

Service Failure Severity, Customer Satisfaction, and Market Share

Year: 2014

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670514538119

Authors: Timothy L. Keiningham, Forrest V. Morgeson, Lerzan Aksoy, Luke Williams

Institution: Fordham University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2000605266

FWCI: 13.93

Cites: 81

Cited by: 101

Related to: 10