Work

Forming Service Relationships with Hotel Business Travelers: The Critical Attributes to Improve Retention

Year: 2000

Type: article

Study design: Observational Study

Source: Journal of Hospitality & Tourism Research

DOI: 10.1177/109634800002400405

Authors: Laurel Scanlan, Janelle McPhail

Institution: University of Southern Queensland

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2000609572

FWCI: 2.207

Cites: 54

Cited by: 76

Related to: 10