Work

Understanding the psychological process underlying customer satisfaction and retention in a relational service

Year: 2008

Type: article

Study design: Observational Study

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2008.10.020

Authors: Lin Guo, Jing Jian Xiao, Chuanyi Tang

Institutions: University of Arizona, University of Rhode Island

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2000632231

FWCI: 7.175

Cites: 41

Cited by: 130

Related to: 10