Work

Cross‐cultural comparison of customer satisfaction research: USA vs Japan

Year: 2009

Type: article

Study design: Observational Study

Source: Asia Pacific Journal of Marketing and Logistics

DOI: 10.1108/13555850910973856

Authors: M. Sajid Khan, Earl Naumann, Rob Bateman, Matti Haverila

Institution: American University of Sharjah

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2000785540

FWCI: 3.546

Cites: 60

Cited by: 20

Related to: 10