Work

Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction

Year: 2009

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2009.06.003

Authors: Raquel Sánchez-Fernández, M. Ángeles Iniesta-Bonillo

Institution: University of Almería

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2000814543

FWCI: 6.501

Cites: 101

Cited by: 122

Related to: 10