Work

Transforming Employee Engagement Into Long-Term Customer Relationships: Evidence from Information Technology Salespeople in Taiwan

Year: 2012

Type: article

Abstract: In this study, we found that when information salespeople in Taiwan perceived more transformational leadership, they were more likely to show increases in work engagement development over time. Furthermore, increases in work engagement development influenced increases in service performance development, which therefore positively predicts increases in customer relationship development over time.

Source: Social Behavior and Personality An International Journal

DOI: 10.2224/sbp.2012.40.9.1549

Authors: Benjamin J. C. Yuan, Michael B. H. Lin, Jia-Horng Shieh, Kuang-Pin Li

Institutions: National Yang Ming Chiao Tung University, National Taipei University of Business, Hsing Wu University

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W2000933631

FWCI: 4.473

Cites:

Cited by: 23

Related to: 10