Work

How perceived service quality influences students' satisfaction? Teachers' and students' perspectives

Year: 2014

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2014.916036

Authors: Tonći Lazibat, Tomislav Baković, Ines Dužević

Institutions: University of Zagreb, Ekonomski fakultet - Zagreb

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W2001106764

FWCI: 6.598

Cites: 61

Cited by: 50

Related to: 10