Work

Examining the influence of service quality and secondary influence on the behavioural intention to change internet service provider

Year: 2008

Type: article

Study design: Observational Study

Source: Information Systems Frontiers

DOI: 10.1007/s10796-008-9074-7

Authors: Yogesh K. Dwivedi, Anastasia Papazafeiropoulou, Willem-Paul Brinkman, Banita Lal

Institutions: Swansea University, Brunel University of London, Delft University of Technology, Nottingham Trent University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2001858784

FWCI: 1.305

Cites: 48

Cited by: 35

Related to: 10