Work

External effectiveness of service management A study of business‐to‐business relationships in Mexico, Canada and the USA

Year: 1999

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239910288950

Authors: Michèle Paulin, Ronald J. Ferguson, Ana Maria Alvarez Salazar

Institutions: Concordia University, Université de Montréal

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2002226099

FWCI: 2.401

Cites: 41

Cited by: 41

Related to: 10