Work

Employee perceptions of service quality in a call centre

Year: 2009

Type: article

Study design: Observational Study

Source: Managing Service Quality

DOI: 10.1108/09604520910984364

Authors: Prabha Ramseook‐Munhurrun, Perunjodi Naidoo, Soolakshna D. Lukea‐Bhiwajee

Institution: University of Technology, Mauritius

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2002236173

FWCI: 2.955

Cites: 84

Cited by: 54

Related to: 10