Work

What Drives Customer Loyalty with Complaint Resolution?

Year: 1999

Type: article

Study design: Observational Study

Source: Journal of Service Research

DOI: 10.1177/109467059914004

Author: Tor Wallin Andreassen

Institution: Vanderbilt University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2002398147

FWCI: 6.413

Cites: 61

Cited by: 178

Related to: 10