Work

Measuring Service Quality Perceptions of Restaurant Experiences: The Disparity Between Comment Cards and DINESERV

Year: 2011

Type: article

Source: Journal of Foodservice Business Research

DOI: 10.1080/15378020.2011.548209

Authors: Nancy K. Keith, Christina S. Simmers

Institution: Missouri State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2002994598

FWCI: 2.354

Cites: 31

Cited by: 42

Related to: 10