Work

Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction

Year: 2014

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2014.08.007

Authors: Noel Yee-Man Siu, Tracy Jun-Feng Zhang, Ho-Yan Kwan

Institution: Hong Kong Baptist University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2003428641

FWCI: 10.26

Cites: 116

Cited by: 63

Related to: 10