Modeling the Relationship Between Travelers' Level of Satisfaction and Their Mode Choice Behavior Using Ordinal Models
Year: 2011
Type: article
Study design: Observational Study
Abstract: Travelers' level of satisfaction is an important performance measure for transport service providers and a determinant of mode choice. However, its computation is not easy because of the complicated and unique characteristics of travelers. The traditional method of comparing yearly satisfaction percentages has been implemented in several places; however, it does not include the interrelationships between variables that determine satisfaction. This study estimates travelers' level of satisfaction using an ordered logit model and then uses the results in a binary mode choice model. The results show that the level of satisfaction has a significant influence on the modal choice characteristics of travelers.
Authors: Mintesnot Gebeyehu, Shin-ei Takano
Language: English
Subfield: Transportation
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2003614872