Work

A longitudinal investigation to test the validity of the American customer satisfaction model in the U.S. hotel industry

Year: 2013

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2013.05.004

Authors: Seung Hyun Kim, Jaemin Cha, A.J. Singh, Bonnie Knutson

Institution: Michigan State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2003648977

FWCI: 2.06

Cites: 47

Cited by: 23

Related to: 10