Work

External equity, loyalty program membership, and service recovery

Year: 2010

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/08876041011040640

Authors: Olivier Morrisson, John W. Huppertz

Institutions: Université Paul Verlaine - Metz, Union Graduate College

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2003676308

FWCI: 10.08

Cites: 62

Cited by: 79

Related to: 10