Work

E-service quality and Web 2.0: expanding quality models to include customer participation and inter-customer support

Year: 2009

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642060903026239

Author: Marianna Sigala

Institution: University of the Aegean

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2004397454

FWCI: 17.73

Cites: 83

Cited by: 125

Related to: 10