Work

Achieving service excellence – measuring the impact of leadership and senior management commitment

Year: 2000

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604520010345731

Authors: Vas B. Prabhu, Andrew Robson

Institution: Northumbria University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2004424381

FWCI: 5.161

Cites: 7

Cited by: 30

Related to: 10