Work

A Cross-National Comparison of the Determinants of Customer Satisfaction with Online Stores

Year: 2009

Type: article

Study design: Observational Study

Source: Journal of Global Information Technology Management

DOI: 10.1080/1097198x.2009.10856502

Authors: Kyootai Lee, Kailash Joshi, Mueun Bae

Institutions: Ulsan National Institute of Science and Technology, University of Missouri–St. Louis, Inha University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2004880277

FWCI: 5.91

Cites: 63

Cited by: 34

Related to: 10