The role of interactional competence in mediation
Year: 2010
Type: article
Abstract: In this article, I analyze the interactional techniques disputants use to construct effective opening statements in mediation sessions. Using a single case analysis, I show how the use of specific interactional techniques by the first disputant created a frame for the second disputant's opening statement, which constricted the paths available to him to present his side of the dispute favorably. I conclude with a discussion of the relevance of disputants' interactional competence for a mediator's efforts to effectively balance power between disputants.
Source: Conflict Resolution Quarterly
DOI: 10.1002/crq.20020
Author: Angela Cora Garcia
Institution: Bentley University
Language: English
Subfield: Language and Linguistics
Field: Arts and Humanities
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2005107626