Work

How call center location impacts expectations of service from reputable versus lesser known firms

Year: 2007

Type: article

Source: Journal of Retailing

DOI: 10.1016/j.jretai.2007.03.008

Authors: Anne L. Roggeveen, Neeraj Bharadwaj, Wayne D. Hoyer

Institutions: Babson College, University of Chicago, The University of Texas at Austin

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: China Scholarship Council

OpenAlex ID: W2005146848

FWCI: 14.3

Cites: 35

Cited by: 86

Related to: 10