Work

The qualitative satisfaction model

Year: 1997

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239710185424

Authors: Bernd Stauss, Patricia Neuhaus

Institution: Catholic University of Eichstätt-Ingolstadt

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2005349638

FWCI: 10.22

Cites: 15

Cited by: 274

Related to: 10