Work

The Role of Customer Satisfaction and Image in Gaining Customer Loyalty in the Hotel Industry

Year: 2003

Type: article

Study design: Observational Study

Source: Journal of Hospitality & Leisure Marketing

DOI: 10.1300/j150v10n01_02

Authors: Jay Kandampully, Dwi Suhartanto

Institutions: The Ohio State University, Politeknik Negeri Bandung

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2005474476

FWCI: 7.152

Cites: 47

Cited by: 243

Related to: 10