Work

Views From Consumers Next in Line: The Fundamental Attribution Error in a Service Setting

Year: 2005

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/0092070304268627

Author: E. Cowley

Institution: The University of Sydney

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2005670683

FWCI: 1.335

Cites: 80

Cited by: 58

Related to: 10