Work

Determinants of customer‐perceived service quality: a confirmatory factor analysis approach

Year: 2002

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/08876040210419398

Authors: G.S. Sureshchandar, Chandrasekharan Rajendran, R.N. Anantharaman

Institution: Indian Institute of Technology Madras

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2005691168

FWCI: 14.79

Cites: 75

Cited by: 382

Related to: 10