Work

Forecasting customer switching intention in mobile service: An exploratory study of predictive factors in mobile number portability

Year: 2007

Type: article

Study design: Observational Study

Source: Technological Forecasting and Social Change

DOI: 10.1016/j.techfore.2007.05.001

Authors: Dong-Hee Shin, Won-Yong Kim

Institutions: Pennsylvania State University, Ewha Womans University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2006201260

FWCI: 3.901

Cites: 49

Cited by: 192

Related to: 10