Work

Exploring the mediation effect of service quality implementation on the relationship between service quality and performance in the banking industry in Jordan

Year: 2008

Type: article

Study design: Observational Study

Source: Global Business and Economics Review

DOI: 10.1504/gber.2008.016830

Author: Mamoun N. Akroush

Institution: Arab Academy for Management, Banking and Financial Sciences

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2006350108

FWCI: 5.218

Cites: 49

Cited by: 33

Related to: 10