Work

Gap Analysis as a Diagnostic Tool for Improving the Slot Gaming Experience

Year: 2009

Type: article

Study design: Observational Study

Source: Journal of Hospitality Marketing & Management

DOI: 10.1080/19368620902799650

Authors: Eunju Suh, Mehmet Erdem

Institutions: Florida International University, University of Nevada, Las Vegas

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2006624309

FWCI: 2.364

Cites: 29

Cited by: 17

Related to: 10