Work

A critical incident approach to the examination of customer relationship management in a retail chain: an exploratory study

Year: 2003

Type: article

Source: Qualitative Market Research An International Journal

DOI: 10.1108/13522750310495337

Authors: Amy Wong, Amrik Sohal

Institution: Monash University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2006748077

FWCI: 5.011

Cites: 52

Cited by: 99

Related to: 10