Work

The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions.

Year: 1997

Type: article

Source: Contemporary Sociology A Journal of Reviews

DOI: 10.2307/2076800

Authors: Robert Prus, Barbara A. Gutek

Institution: University of Arizona

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2006948423

FWCI: 16.55

Cites:

Cited by: 216

Related to: 10