Work

Customer service as a competitive tool

Year: 1987

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/0019-8501(87)90030-7

Author: Myroslaw J. Kyj

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2007093091

FWCI: 3.492

Cites: 10

Cited by: 36

Related to: 10